We here at ANIPIX are sorry to hear you have a return . We take great pride in our service and quality of products. We do however realize sometimes you change your mind or items become unavailable due to market demand. Please DO NOT SEND any product back to us without first getting approval . Any items sent to us without contacting us first will be sent back to you. Upon contacting us we will issue you an RMA # .
Return Merchandise Authorization
Return Merchandise Authorization number , or RMA , is a number that will be issued to you for return tracking purposes . Without an approved RMA # , we will not accept your product delivery to us. Our return department uses RMA numbers to track your product so that the proper credit can be applied to the appropriate customer . It is for your benefit.
ANIPIX reserves the right to refuse return credit to individuals who have tampered , opened ,worn , defaced , marked or otherwise altered the item so that it is no longer saleable or in its new condition. All items must be in their original packaging and new condition. Opened video and audio material does not qualify for returns unless defective. Defective audio and video material will be exchanged for same item only. There are exceptions but those will be handled on a case by case basis. We will prosecute individuals or parties who attempt to commit fraud against ANIPIX . We stand behind our sales , service and company policy to provide our customers quality merchandise at an affordable price. We are hobbiests too and love the anime genre.
No item is eligible for return after 14 days from date of shipping